Help Desk Level 1/ 2

Location: Brisbane
Discipline: Cloud and Infrastructure
Job type: Permanent
Salary: $65000 to $85000
Contact name: Jade

Contact email:
Job ref: 822238
Published: 1 day ago

We have numerous Help Desk roles available throughout Brisbane.
Yes, it will be the same crappy job where 65.8% of the time the problem is solved by simply switching the computer on and off. So what is different about these Help Desk roles?

  • Less jerky bosses

  • More money

  • Flexible working arrangements

  • Opportunity for growth

  • Office Perks (may include: snacks, office gaming arcade, mental health days, team fitness challenges, weekly drinks)

  • Internal and MSP available

About you…

  • Level 1 / 2 Help Desk experience

  • Good sense of humour and a ‘can do’ attitude

  • Ability to solve problems with minimal / unreliable information

  • Exceptional communication skills and active listening skills

  • Time management / managing conflicting priorities

  • Ability to remain calm and professional even after the 5th call from Susan in HR who has forgotten how to reset her password again  

Oh, about the tech stuff…

  • ITIL experience or certification – would be cool

  • Experience with O365, Service Now or similar ITSM tools

Life is too short to be unhappy in the workplace…APPLY NOW!

To apply, please submit a resume and covering letter outlining relevant experience as part of your application.

For a confidential discussion of this opportunity, please do not hesitate to contact Jade Duffy -
At Matrix IT Recruitment, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.